All orders are sent using International Airmail unless otherwise arranged. This is an untracked, uninsured service which targets delivery to Australia in 4-10 working days. Other destinations may have longer target times.
If you would like us to use a more expensive service with tracking and insurance, or a faster service, please email us for details. The cost of our standard shipping method will be deducted from the cost of the more expensive service with you paying the difference only.
As with all internet purchases, the customer is liable for any duties and taxes on the arrival of the parcel in their home country. This may include handling or administration charges levied by the customs agency or postal service. We recommend checking with your customs agency prior to making any online purchase if you would like to be sure of the amount which may be charged.
Warranty and Returns Policy
All our products come with a one year guarantee for the original purchaser against faults in manufacture or materials. In the unlikely event of any problem, just return the garment to the place of purchase (email us if bought online) and it will be returned to us for repair or replacement at our discretion.
All products come with a handy care card giving details of this warranty. We also give you lots of hints on how to avoid the preventable damage that can often be caused to high-tech kayaking kit, and which can’t be covered by a manufacturer’s warranty. Latex seals are a particular example of this, as they can easily deteriorate if not cared for properly. By following the tips on the care card you can be assured that your garment will remain in top condition for as long as possible.
An online order can be cancelled up to two weeks after we’ve received it. You can return new, unworn items from a cancelled order up to two weeks after they’ve been delivered to you. If you need to cancel an order or return an item you’ve already received, please email us so we can make the process as smooth as possible for all of us.
We know that you may be wary of providing a company with any personal information, so we take care to use any information you give us in a responsible way. We comply with the New Zealand Privacy Act 1993. If you contact us, we will store your details securely for our own purposes only. These purposes will include:
- Sending you our newsletter periodically if you have requested it
- Asking for your feedback occasionally
- Assisting you with locating our products on request
Your details will never be passed on to any other party and can be removed from our database if you request it. You are entitled to access your own personal information from us and correct details held at any stage.